Workplace conflict resolution

Author: CIGDEM

Created: 2025-05-26 02:56pm

Edited: 2025-05-26 03:37pm

Keywords: conflict resolution, negotiation, ethical decision making

Description:

This learning design focuses on building learners' skills in workplace conflict resolution through a blended learning approach. It integrates online learning, problem-based learning, and role-play activities. Learners will engage with preparatory materials, analyse case studies, participate in role-plays, and critically reflect on their experiences.
This subject is structured to encourage critical thinking, ethical decision-making, and interpersonal communication. Students will assume the roles of key stakeholders in simulated workplace conflict scenarios. These activities help develop empathy, argumentation skills, and strategies for reaching collaborative resolutions.

Intended Learning Outcomes:

Analyse multiple perspectives in workplace conflict scenarios.
Construct stakeholder arguments supported by research and evidence.
Participate in negotiations to resolve workplace issues.
Reflect on role-play experiences to improve future conflict resolution skills.

Resources		Tasks		Supports
Research and Develop
Scenario briefs Case studies Stakeholder role guides Learning guides and LMS materials	→	Research assigned roles, responsibilities, conflict scenarios and supporting evidence ↓	←	Teacher briefing Q & A session Online support forum

Review and Interact
Peer position papers (uploaded on LMS)	→	Review peer's position papers and post stakeholder questions Write an analysis on the scenario ↓	←	Teacher facilitated group discussions Clarifications on scenario details

Present, Negotiate and Debrief
Stakeholder questions and prompts Discussion boards and group chat	→	Role play negotiations Participate in discussions Reflect in a debrief ↓	←	Teacher facilitated session Peer feedback

Reflect and De-role
Reflection prompts LMS submission tool	→	Exit role Reflect on experiences Submit a reflective essay	←	Teacher feedback Peer feedback on reflections

Additional information

Assessments in this course include:
1. A written stakeholder position paper (20%) outlining the learner’s analysis of the conflict scenario and proposed resolution.
2. Participation in a group-based role-play negotiation (30%) assessed through contribution, communication, and professionalism.
3. A reflective essay (30%) evaluating the learner’s own conflict resolution approach, group dynamics, and lessons learned.
4. Engagement in online discussions and peer feedback (20%) to support collaborative learning and formative assessment.